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Terms and Conditions

Last updated: July 7, 2026

1. Acceptance of Terms

By accessing or using Dueflow ("the Service"), you accept and agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service.

2. Description of Service

Dueflow is a dues collection, billing, and peer-to-peer payment platform designed for fraternities, sororities, clubs, and student organizations. The Service enables organizations to manage membership dues, process payments, track billing across chapters and national organizations, operate online storefronts for merchandise and event tickets, and streamline financial operations. The Service is provided "as is" and Dueflow reserves the right to modify, suspend, or discontinue the Service at any time.

3. User Accounts

To access certain features of the Service, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials and not sharing your password, API keys, or authentication tokens with any other person
  • All activities that occur under your account, whether or not authorized by you
  • Notifying Dueflow immediately at support@dueflow.co of any unauthorized access, suspected breach, or compromise of your account
  • Providing accurate and complete information when creating your account and keeping that information current
  • Ensuring that payment information associated with your account is accurate and up to date
  • Maintaining accurate contact information and a valid email address for security and legal notices

4. Payment Processing

Dueflow uses third-party payment processors (including Stripe and Whop) to facilitate payment transactions. By using the Service, you agree to:

  • The applicable payment processor's Terms of Service, Privacy Policy, and acceptable-use policies, including Stripe's Restricted Businesses list and Whop's Acceptable Use Policy
  • Provide accurate payment information for processing dues and fees
  • Authorize charges to your designated payment method for dues and fees owed to your organization
  • Not initiate chargebacks, reversals, or disputes for transactions you authorized; such conduct may be treated as fraud and reported to card networks

Dueflow is not responsible for errors or issues arising from payment processing by our payment partners. Refunds and disputes are subject to your organization's policies and applicable payment processor terms.

5. Store and Marketplace

Dueflow provides tools that enable organizations to create storefronts and sell merchandise, event tickets, and other items directly to their members and the public. When using the Store feature, you acknowledge and agree that:

  • Dueflow is not the seller of any goods or services listed in organization storefronts. Dueflow acts solely as a payment facilitator and technology platform that enables peer-to-peer transactions between organizations (sellers) and their buyers.
  • All store transactions are between the organization operating the storefront and the purchaser. Dueflow does not take title to, possess, or have any control over the goods or services sold.
  • Organizations are solely responsible for the accuracy of product descriptions, pricing, fulfillment of orders, and handling of any returns, refunds, or disputes with buyers.
  • Dueflow makes no representations or warranties regarding the quality, safety, legality, or availability of any items listed in organization storefronts.

6. Organization Responsibilities

Organizations using Dueflow to collect dues and manage billing are responsible for:

  • Accurately setting dues amounts and payment schedules
  • Communicating billing policies to their members
  • Handling member disputes regarding dues and payments
  • Complying with all applicable laws and regulations related to financial transactions, nonprofit governance, and student organization rules
  • Maintaining accurate records of their membership and financial transactions
  • Ensuring that all persons collecting funds on behalf of the organization are authorized to do so and that collected funds are used for legitimate organizational purposes

7. Taxes

Dueflow, Stripe, and Whop act solely as payment facilitators and technology providers. None of them calculate, collect, withhold, or remit any tax on transactions processed through the Service, including but not limited to US federal, state, and local sales and use tax, Goods and Services Tax (GST), Value Added Tax (VAT), Harmonized Sales Tax (HST), Provincial Sales Tax (PST), or any similar transaction, excise, or consumption tax.

Organizations and their members are solely responsible for:

  • Determining whether any dues, event fees, merchandise sales, reimbursements, or other amounts collected through the Service are taxable in any jurisdiction
  • Registering with tax authorities where required
  • Calculating, collecting, reporting, and remitting any applicable tax
  • Issuing invoices, receipts, or tax documentation required by applicable law
  • Complying with income tax, nonprofit reporting (including IRS Form 990 where applicable), and any obligations relating to 1099-K or similar payment-processor reporting

Dueflow may provide transaction-level reporting for your convenience but does not provide tax advice. You should consult a qualified tax professional. You agree to indemnify and hold Dueflow, its payment processors, and their respective affiliates harmless from any tax, penalty, interest, claim, or liability arising from your transactions on the Service.

8. Acceptable Use

You agree not to use the Service, and not to permit any user of your account or organization to use the Service, to:

  • Violate any applicable law, regulation, or third-party right, including intellectual property, privacy, publicity, export-control, and anti-money-laundering laws
  • Upload, transmit, or distribute malicious code, viruses, worms, ransomware, or any other harmful content
  • Attempt to gain unauthorized access to the Service, any account, organization, server, network, or data; probe, scan, or test the vulnerability of any Dueflow system; or conduct penetration testing, security research, or red-team activity against the Service without prior written authorization from Dueflow
  • Reverse engineer, decompile, disassemble, or derive the source code, underlying ideas, or algorithms of the Service, except to the extent this restriction is prohibited by applicable law
  • Use any robot, spider, scraper, headless browser, or other automated means to access, extract, or index the Service or any data contained within it (including member lists, payment histories, rosters, or pricing), except for public pages expressly permitted by our robots.txt
  • Circumvent, disable, or interfere with authentication, rate limits, billing, fee calculation, inventory limits, or any security or access-control mechanism, including by manipulating client-side values, tampering with requests, or exploiting bugs rather than reporting them
  • Engage in credential stuffing, password spraying, account enumeration, email-address harvesting, session hijacking, or any attempt to access another user's or organization's account or data
  • Use the Service to test, validate, or process stolen, unauthorized, or prepaid payment instruments; conduct card testing or BIN attacks; or otherwise submit transactions you are not authorized to submit
  • Initiate chargebacks, reversals, or disputes on transactions you authorized, or otherwise engage in payment fraud, including first-party ('friendly') fraud, synthetic-identity fraud, or collusive disputes
  • Misrepresent fees, surcharges, or the identity of the organization collecting funds; impersonate any Dueflow employee, treasurer, member, or other person; or create accounts using false or misleading information
  • Process transactions for any business, product, or service prohibited by Stripe's Restricted Businesses list or Whop's Acceptable Use Policy, including (without limitation) firearms and weapons, controlled substances, adult content, gambling and games of chance, multi-level-marketing or pyramid schemes, counterfeit goods, and any business that requires a license you do not hold
  • Collect, send, or receive payments on behalf of any individual or entity subject to sanctions administered by the US Office of Foreign Assets Control (OFAC), the UN, the EU, or the UK; or use the Service from a comprehensively sanctioned jurisdiction
  • Use the Service for money laundering, terrorist financing, tax evasion, human trafficking, or any other illegal financial activity
  • Interfere with, overload, degrade, or disrupt the Service or the networks or servers connected to the Service, including through denial-of-service attacks, amplification attacks, or excessive polling of APIs
  • Resell, sublicense, white-label, or provide the Service as a managed service to third parties, or otherwise commercially exploit the Service, without a separate written agreement with Dueflow
  • Use the Service if you are under 13 years old, or process payments from persons you know to be under 13 without verifiable parental consent

9. Fraud Prevention and Investigation

Dueflow takes payment fraud, account abuse, and misuse of the Service seriously. To protect users, organizations, and our payment partners, Dueflow reserves the right, at its sole discretion and without prior notice, to:

  • Investigate any transaction, account, or activity we reasonably suspect of violating these Terms, applicable law, or the policies of our payment processors
  • Delay, hold, block, or reverse any transaction; freeze payouts; require additional verification; or refund a payment back to its source
  • Suspend, restrict, or terminate any account or organization, including withholding access to funds pending investigation
  • Request and receive documentation, including identity verification (KYC), proof of address, invoices, member rosters, governing documents, or evidence of authority to collect funds
  • Share information about suspected fraud, abuse, or unlawful activity with our payment processors (including Stripe and Whop), card networks (which may result in listing on the MATCH or similar databases), banks, regulators, and law-enforcement authorities
  • Cooperate with subpoenas, court orders, and lawful government requests, and to preserve evidence relevant to an investigation

You agree to cooperate in good faith with any investigation and to respond promptly to requests for information. Knowingly providing false information in response to an investigation is a material breach of these Terms.

10. Security Vulnerability Disclosure

If you believe you have discovered a security vulnerability in the Service, please report it to security@dueflow.co. Do not publicly disclose the issue until Dueflow has had a reasonable opportunity to address it. Do not access, modify, or exfiltrate data belonging to other users, and do not conduct testing that could degrade the Service. Dueflow will not pursue legal action against good-faith security researchers who follow this policy.

11. Privacy and Data

Your privacy is important to us. We collect and use information in accordance with our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy. This includes financial information necessary for payment processing and membership management.

12. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Dueflow and its licensors. The Service is protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works based on the Service without our express written permission.

13. Copyright, User Content, and DMCA

The Service allows organizations and users to upload and share content such as images, logos, product photos, receipts, documents, rosters, and text (“User Content”). You retain ownership of your User Content. By submitting User Content, you grant Dueflow a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content solely to operate and provide the Service.

You represent and warrant that you own or have the necessary rights to your User Content and that it does not infringe any third party's copyright, trademark, privacy, publicity, or other rights. You are solely responsible for your User Content.

Dueflow respects intellectual-property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a written notice to our designated agent that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing and its location on the Service; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on the owner's behalf.

Designated copyright agent: send notices to copyright@dueflow.co. We will remove or disable access to infringing material and will notify the affected user, who may submit a counter-notice. We terminate the accounts of repeat infringers in appropriate circumstances.

14. Indemnification

You agree to indemnify, defend, and hold harmless Dueflow, its affiliates, officers, directors, employees, agents, and payment-processor partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the Service; (b) your violation of these Terms or any applicable law; (c) your violation of any third-party right, including any intellectual-property or privacy right; (d) any tax obligation described in Section 7; (e) any dispute between your organization and its members regarding dues, fees, refunds, or membership status; and (f) any fraudulent, unauthorized, or otherwise improper transaction submitted through your account.

15. Limitation of Liability

To the maximum extent permitted by law, in no event shall Dueflow, its directors, employees, agents, or payment-processor partners be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from or related to your use of the Service. Dueflow is not liable for any disputes between organizations and their members regarding dues, payments, or membership status. Dueflow's aggregate liability for any claim arising out of or related to the Service will not exceed the greater of (a) the total fees paid by you to Dueflow in the twelve (12) months preceding the event giving rise to the claim or (b) one hundred US dollars (\$100).

16. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, at our sole discretion, for any reason, including but not limited to a breach of these Terms, suspected fraud, or a request from a payment processor, regulator, or law-enforcement authority. Upon termination, outstanding payment obligations remain in effect and provisions of these Terms that by their nature should survive termination (including Taxes, Indemnification, Limitation of Liability, and Governing Law) will survive.

17. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms.

18. Binding Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Except as set out below, you and Dueflow agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its consumer rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section. Arbitration will take place on documents only or by telephone/video where the amount in dispute allows, or otherwise at a mutually agreed location.

Class-Action Waiver. You and Dueflow agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding.

Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court for infringement or misuse of intellectual property or unauthorized access to the Service. Nothing in this section prevents you from reporting concerns to a government agency.

30-Day Right to Opt Out. You may opt out of this arbitration and class-waiver agreement within 30 days of first accepting these Terms by emailing support@dueflow.co with your name, account email, and a clear statement that you opt out of arbitration. Opting out will not affect any other part of these Terms. If you opt out, or if this arbitration agreement is found unenforceable, disputes will be resolved in the courts identified in the Governing Law section.

19. Governing Law and Dispute Resolution

Dueflow is operated by a Delaware C corporation. These Terms shall be interpreted and governed by the laws of the State of Delaware, without regard to its conflict-of-laws provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction and venue of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us at support@dueflow.co.